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FAQ


Offices

Is there a lost and found office in the camping village?

Yes, the lost and found office can be found at the reception.

When do we have to check-out?

After you paid for your stay, pitches have to be vacated within 12.00 am and accommodations within 10.00 am. Guests staying with a tour operator have to leave the camping village within 12.00 am.

When can we pay for our stay?

You can pay for your stay at the cash office from 8.00 – 12.00 am and from 4.00 – 7.00 pm.

What are the opening hours for the reception, the cash office, the information office, the Internet office and the animation office?

All our offices are open daily and have the following opening hours:

Reception:                           7.00 am – 11.00 pm
Infrmation office:                 Low season 9.00 am – 9.00 pm High season 8.00 am – 10.00 pm
Internet office:                     Low season 9.00 am – 9.00 pm High season 8.00 am – 10.00 pm
Cash office:                         8.00 – 12.00 am and 4.00 – 7.00 pm
Animation office:                  9:30 – 12.00 am and 3:30 – 5:30 pm

When is it possible to check-in?

You can check-in from 7 am to 11 pm . If you booked an accommodation you can check-in also after 11 pm, but access the camping village only by foot.

Is it possible to pay by card at the cash office?

Yes, you can pay by card at the cash office, we accept Visa, Maestro and MasterCard.

Are there any discounts for stays of a certain number of nights?

Yes, there are discounts for longer stays, however, they vary depending on the number of nights and the period of the stay. You can find more information about discounts in our price list.

Are there security lockers in the camping village?

Yes, you can find security lockers, which you can rent on a daily basis or also for longer periods, at the reception.

Is there Wi-Fi in the camping village?

Yes, the camping village is entirely covered with Wi-Fi.

Can you buy the tickets for the ferry boats, museums, theaters etc. directly in the camping village?

Yes, you can buy tickets for the ferry boats and buses (also the direct connection to the airports), museums in Venice and all theme parks at the information office.


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