Booking Conditions

GENERAL BOOKING CONDITIONS – PITCHES
The GENERAL BOOKING CONDITIONS herein and the Camping Guide (in-house regulations) referred to therein govern the relationship between the holiday resort referred to as Marina di Venezia Camping Village (hereinafter “the Resort”), on the one hand, and the subject making the booking (“Guest”) and those subjects travelling with the latter (“Crew”), on the other. A booking at the Resort itself implies for the Guest and for the Crew the full awareness and acceptance of all the clauses in the “General Booking Conditions” herein as well as the related “Camping Guide” in force and available for consultation at www.marinadivenezia.it. The General Conditions herein govern exclusively an accommodation-only contract. The parties acknowledge and expressly agree that the booking and the subsequent stay do not in any way constitute a package holiday within the meaning and for the purposes of Arts. 32 et seq. of Italian Legislative Decree 23 May 2011, no. 79 (Tourism Code), as they lack the combination of multiple integrated tourist services or ancillary elements required to constitute an organised trip. Any ancillary tourist services (by way of example: tickets, excursions, rentals) offered also through third parties do not form part of this contract and remain governed by their respective terms and conditions of sale. In the event of any conflict between the Conditions herein and the Camping Guide, the Conditions herein shall prevail.

1) BOOKING
1.1 Subject making the booking
The booking is in a specific name. The person under whom the booking has been made undertakes and is obliged to inform all Crew members of the General Booking Conditions and of the Camping Guide, to ensure they are abided by all. The person under whom the booking has been made must be of legal age. The name changing of the booking is not allowed if the booking has been confirmed by payment of the full stay amount. Any bookings on behalf of third parties will not be considered valid. Furthermore, multiple bookings cannot be made for the same household for the same period.

1.2 Booking method
Guests can make bookings using the on-line Booking service, available on the website: www.marinadivenezia.it. In the booking, the Guest must specify: their name and surname, the dates of the chosen period for their stay, the type and number of the pitch, the number of occupants, divided up by type (baby, junior, senior, adult), their address of residence, their e-mail address and their telephone number. Minors must always be accompanied by the adult who exercises guardianship over them. The Resort must be notified in the event of minors who are not part of the household, specifying the name of the subject who will be responsible for them during their stay, as well as their relationship. Once the booking has been confirmed by making full payment, the Guest will receive a booking confirmation, specifying: the name of the person under whom the booking has been made and the booking number, the type and number of the pitch, the arrival and departure dates, the total amount for the stay including the number of occupants, divided up by type (baby, junior, senior, adult), the amount paid and the booking conditions. Once the Guest has checked the contents of the booking, the booking is deemed confirmed once full payment for the stay has been made. The total amount paid includes the cost of the pitch and the booking fee of € 20.00. With the payment of this amount for the pitch, the Guest confirms the booking for the specified period of stay and accepts the General Booking Conditions and the contents of the Camping Guide. The total amount does not include the costs of the tourist tax and the occupants, which must be paid locally at the cash office on the day of departure for each person and for each night spent during the period in which the tourist tax applies, according to the applicable regulations in force. The amount of the tourist tax can be verified by consulting the official website of the Municipality of Cavallino Treporti.

1.3 Duration of stay
The minimum stay for bookings is seven nights. Any stays of a shorter duration can only be booked last minute, in low season, subject to availability, which can be checked using the on-line Booking service on the website: www.marinadivenezia.it.

1.4 Occupation of pitches
The maximum permitted capacity per pitch is 7 people and a maximum of 3 dogs in the Pet Area (Lucky and Luna pitches); the capacity must not be exceeded. Children of all ages are included in the calculation of this number. The cost of the pitch, its occupants and dogs is specified in the price list.

1.5 Permitted outfits
The pitch may be occupied with a car and caravan, car and tent or campervan. It may not be occupied solely with a car, with tables and chairs, bicycles, etc. Sleeping overnight in a car or in vehicles that are not registered as campervans is not permitted.

1.6 Validity of the booking
The booking is considered valid until 11:00 am of the day after the expected arrival date specified in the booking: failure to arrive by this time entails the cancellation of the booking and no refund of the amount paid. To ensure the booking remains valid in case of arrival after 11:00 AM the day after, the Guest must submit a written request for a new arrival date in writing to the e-mail address camping@marinadivenezia.it. The provisions set out in Article 2.5 of these conditions remain unaffected. No refunds will be made for the day or days of delay agreed with the Resort. Marina di Venezia recommends considering travel and accommodation insurance, in order to experience your holiday with greater peace of mind.

1.7 Booking cancellations/force majeure
Booking cancellations must be sent by e-mail to camping@marinadivenezia.it only from the e-mail address of the person under whom the booking has been made and must include: the booking number, the accommodation period, IBAN, BIC/SWIFT code and tax code of the person under whom the booking confirmation was made for any refund of the amount paid. The amount paid at the time of booking is only refunded if the cancellation is received at least 14 days before the arrival date specified in the booking confirmation, net of the €20.00 booking fee and a €50.00 cancellation penalty fee. After this deadline, the amount paid is not refundable. The date of receipt of the e-mail is considered valid. The partial cancellation of the booking period is not allowed. The booking may not be modified in any way, except as expressly provided for in relation to cancellations under this article. No refunds or credits are provided in the event of a reduction of the booked stay. As this is an accommodation service relating to a specific date or period of performance, the right of withdrawal provided for distance contracts does not apply, pursuant to Art. 59, paragraph 1, letter n), of the Consumer Code. A Guest who, having obtained prior authorisation from the Management, upon arrival decides to change their pitch from the reserved area to the open area, thereby brings about the cancellation of the original booking. The new stay shall be governed by the conditions and rates applicable to the open area. The sums already paid for the original booking, including the booking fees, shall not be refunded nor applied to the new stay by virtue of the provisions of the third paragraph of this article. Force majeure is understood to mean exclusively an extraordinary, unforeseeable, unavoidable event beyond the control of the Parties that renders the stay objectively impossible and that renders the stay objectively impossible by causing the closure of the Resort and/or rendering it unfit for use, and not merely rendering the stay more difficult, inconvenient or less advantageous, the performance of the stay. Falling within this definition, by way of example, are natural disasters of exceptional severity, extreme meteorological events such as to render the Resort unfit for use or cause its closure, measures by the Authority preventing its opening or access, as well as other exceptional events having analogous effects. Adverse weather conditions that do not make it objectively impossible to enjoy the stay do not constitute a cause of force majeure, nor do forecasts of bad weather, rain, wind or other atmospheric phenomena that do not result in the closure of the Resort or render it unfit for use or, in any case, the objective impossibility of providing the accommodation service. Should the event affect exclusively a specific area of the Resort, Marina di Venezia may assign the Guest an alternative pitch, deemed by Marina di Venezia to be of equivalent or superior category and characteristics, including in a different area of the Resort. Should the event instead render the performance of the stay objectively impossible and no equivalent alternative accommodation be available, the Resort shall proceed to refund the sums paid, including the booking fees, relating to the period that cannot be enjoyed, or may propose, subject to agreement with the Guest, the rescheduling of the stay to another available period. Beyond what is provided above, no further indemnities, compensation or other sums on any grounds shall be due, without prejudice to any mandatory provisions of law.

2) HOW TO CHECK IN
2.1 On-line check-in (pre-stay)
The Guest will receive an e-mail 10 days before arrival with instructions and a link to perform the advance check-in, completing the required details for all members of their crew. In any event, the Guest must go to the Resort check-in on the date of arrival to present valid pieces of ID (driving licences will not be accepted) for each member of the Crew, along with any custody papers for minors. Expired documents will not be accepted.

2.2 Check-in
Check-in is possible at the Resort on the day of arrival (handing over valid ID) during opening hours, from 7:00 am to 10:00 pm. Upon arrival, Guests will have their bracelets applied, to be worn within the Resort. For each car present in the resort, guests must display the dedicated car pass received upon check-in on the windscreen, on the passenger side.

2.3 Pitch availability
On the day of arrival, the Guest may access the pitch from 11:00 am to 10:00 pm. Prior to that time, access to the pitch and its pertinences is not permitted. Guests may nonetheless remain within the resort making use of the available services, in accordance with the respective opening times, regulations and conditions of access. Occupying the pitch with a caravan only, in the absence of the Crew, is not permitted, in accordance with the provisions of the Internal Regulations also for the purposes of the resort’s capacity management and organisation. In the event of a breach, a penalty of €100.00 will be applied.

2.4 Hours of silence
To organise Resort access times, Guests are kindly advised that the use of any vehicles whatsoever is forbidden to enter, leave or drive around the resort from 1:00 to 3:00 pm and from 11:30 pm and 7:00 am.

2.5 Deferred arrival
If check-in is carried out after 10:00 pm on the day of arrival or takes place on the day following the booking date, the Resort will apply a charge of €100.00 for the deferred arrival service and reorganisation of the reception process, made necessary by the rescheduling of staff and the check-in service. If the Guest does not notify the Resort and does not arrive by 11:00 am on the day following the booked arrival date, the booking will be considered a no-show and the contract will be deemed terminated, with the conditions set out in article 1.7 applying. The charge of €100.00 for deferred arrival does not accumulate with the no-show for the same event. The charge will not be due only if the delay or postponement is due to objective and documented causes not attributable to the Guest, communicated in a timely manner.

2.6 Visitors
Access by Visitors is at the discretion of the Management and subject to the prior submission of a valid piece of ID. Daily access to the Resort to visit friends or relatives who are guests of the Camping Village is subject to the purchase of a day pass. Entry is permitted exclusively on foot by 7:00 pm, with exit by 11:00 pm. Access to the Aquamarina Park is not permitted. Overnight stays with Guests of the resort are possible for a minimum of 2 consecutive nights, and Visitors are subject to the per-person rate indicated in the current price list, in addition to the tourist tax. Please note that departure must take place by 11:00 am; failing this, the day of departure will also be charged.

2.7 Animals
A maximum of 3 dogs per pitch are permitted (subject to a charge) and only on pitches in the Luna and Lucky categories. The presence of the animal must be communicated at the time of booking. Dogs must comply with the applicable health regulations, as evidenced by the health record booklet and mandatory vaccinations, to be presented at check-in upon request by the Resort. For further details on the management of animals within the Resort (permitted areas, obligation to use a lead and muzzle, cleanliness) reference is made to the Camping Guide.

3) INCLUDED AND EXCLUDED SERVICES
3.1 Included services
The pitch price includes one outfit (point 1.5), electricity and water, use of the sanitary facilities, Wi-Fi, access to the Aquamarina Park, the internal e-Mob transport service (service guaranteed in high season only), participation in entertainment activities that do not require registration fees, access to the LeoPark playground, access with one’s own equipment to the open beach area, beach volleyball courts, basketball court on the beach, pump track and table tennis tables. For Guests with dogs, the following are also included: access with one’s own equipment to the dedicated open beach area, an off-lead exercise area, an agility area and dog showers.

3.2 Excluded services
Excluded from the pitch price, in addition to the charge for staying persons, are: installations exceeding the permitted outfit, the dog charge, use of the private bathrooms located in WC5, use of washing machines and tumble-dryers, medical and veterinary check-ups, the electric vehicle charging service, use of the “Workspace” spaces, safe deposit box hire, bicycle hire, access to Marina Sporting services, mini-golf, attractions, hire of sunbeds and parasols at the water theme park and on the beach, and everything not expressly indicated in point 3.1.

4) HOW TO CHECK OUT
4.1 Check-out
On the day of departure, Guests must vacate the pitch by 11:00 am. Check-out, including the return of your bracelets and car pass, and the settling of the tourist tax and occupants balance, must be completed during the Cash Office’s operating hours. You are welcome to remain within the resort until 11:00 am on your departure day.

4.2 Delayed departure after the expected time
In case of delayed vacating of the pitch, after 11:00 am, Guests must pay the rate for the pitch and its occupants for the departure day as a penalty.

4.3 Early departure
In the event of early departure at the Guest’s own choice prior to the booked departure date, no refund is due for the nights not used. In the case referred to in the preceding paragraph, therefore from the release of the pitch, the Guest forfeits all rights to the relevant unit, which returns to the full availability of the Resort.

5) MINORS AND RULES OF CONDUCT
While the Guest remains personally liable, minors may not make bookings in their own name. Minors may only enter the Resort if accompanied by a parent or by the person exercising parental responsibility, and are not permitted to occupy a pitch or an accommodation unit alone, even if the parent is present elsewhere within the Resort. The Guest with parental responsibility and as an accompanier of the minors in the Crew is obliged, under his or her responsibility, to supervise minors and to ensure their conduct is polite and respectful vis-à-vis the Resort and its other guests. All Guests and members of the Crew are obliged to abide by the Camping Guide (In-house Regulations), which is referred to herein and available on the website: www.marinadivenezia.it. They also declare that they are aware that the Resort may terminate the contract and arrange for the removal of the Guest and the Crew in the event of serious violations of these conditions or of the Camping Guide, such as to compromise the safety, quiet, hygiene, regular operation of the Resort or the rights of other guests, including by way of example and without limitation: unauthorised overcrowding; access by unregistered persons; dangerous behaviour; repeated violations of quiet and safety rules following a warning; damage; aggressive conduct or conduct contrary to the law. The Resort’s right to compensation for damages actually suffered and capable of being documented, as well as to retain the sums accrued in respect of the stay already utilised or otherwise due under the contract, remains unaffected.

6) LIABILITY FOR DAMAGES
The Resort is liable for damages caused to the Guest and the Crew within the limits provided for by law. Excluded from the Resort’s liability are damages caused by: acts of third parties not dependent on the Resort; force majeure and natural causes (including by way of example: weather events, hail, falling branches, insects, epidemics); negligent conduct of the Guest or the Crew. It remains understood, pursuant to Art. 1229 of the Italian Civil Code and of Art. 33, paragraph 2, letter a), of the Consumer Code, that the foregoing does not exclude or limit the Resort’s liability for wilful misconduct or gross negligence, nor for personal injury arising from an act or omission of the Resort itself. Guests are advised not to leave money, documents, and valuables unattended and to consider taking out insurance for theft and damage in relation to their own equipment.

7) TEMPORARY SUSPENSION OR CLOSURE OF AREAS AND SERVICES
Marina di Venezia may order, including without notice in cases of urgency, the suspension, limitation or temporary closure, total or partial, of areas, facilities, installations or services, where this becomes necessary for reasons of safety, health, hygiene or environmental requirements, maintenance works, breakdowns, adverse weather conditions, natural disasters, measures by the Authorities, acts of third parties or other circumstances not attributable to the Resort, without this giving rise to any right to compensation, subject to the provisions of this article. Should such circumstances render the booked pitch unusable, Marina di Venezia will notify the Guest and, where available, will propose an alternative pitch of equivalent or superior category and characteristics, even if situated in a different area of the Resort. The Guest may choose between accepting the alternative solution and a full refund of the amounts paid for the booking, including the related costs. Where the suspension or closure concerns exclusively ancillary areas or services and does not prevent the enjoyment of the stay, it shall not give rise to the right to cancellation or refund of the entire booking. Marina di Venezia, compatibly with the nature and urgency of the event, will endeavour promptly to inform those concerned and to adopt the reasonably necessary measures to contain the inconvenience and restore the area or service concerned in the shortest possible time. Without prejudice to any mandatory provisions of law, no further indemnities or compensation shall be due in relation to the suspension or closure arising from circumstances not attributable to Marina di Venezia. For the entire period of suspension or closure, those concerned must comply with the instructions issued by Marina di Venezia and refrain from accessing or using the areas, facilities or services affected.

8) APPLICABLE LAW, JURISDICTION AND COURT OF JURISDICTION
For any dispute between the Resort and the Guest relating to this contract, the court of the place of residence or domicile of the consumer shall have jurisdiction, pursuant to Art. 66-bis of the Consumer Code. The possibility remains for the parties, following a specific individual negotiation subsequent to or concurrent with the conclusion of the contract, to agree in writing on a different court, within the limits permitted by law. In the latter case, the separately agreed court of jurisdiction shall derogate from the provisions of the preceding paragraph. The Parties expressly agree that, where the dispute is submitted to Italian jurisdiction and the mediation procedure is to take place in Italy, before bringing any legal action relating to the validity, interpretation, performance, termination or cessation of this contract, the mediation procedure pursuant to Italian Legislative Decree no. 28 of 4 March 2010 must be attempted, such attempt constituting a condition of admissibility of the legal action pursuant to Art. 5-sexies of the same decree. In any case, the application of the mandatory provisions established for the protection of the consumer shall remain unaffected, including in matters of jurisdiction and court of jurisdiction. The Customer declares that they have been separately informed of the content and effects of this clause, that they have had full opportunity to evaluate, discuss and propose amendments to it, and that they accept it as the outcome of a specific individual negotiation between the parties.

9) PROCESSING OF PERSONAL INFORMATION (GDPR)
Pursuant to EU Regulation 2016/679 (GDPR), Guests declare that they are informed that the personal data provided will be processed by Marina di Venezia S.p.A. solely for purposes related to the management of the booking and the stay. The Data Controller is Marina di Venezia S.p.A., with registered office at Via Montello, 6 - 30013 Cavallino Treporti (VE), tel. +39 041-5302511. The Data Protection Officer can be contacted at privacy@marinadivenezia.it The full privacy policy can be viewed on the website https://www.marinadivenezia.it/privacy-policy.html

10) COMPLAINTS
Any complaints relating to the stay must be communicated without delay to Reception during the stay, so that the Resort may carry out the necessary checks and, where possible, intervene promptly.

11) LANGUAGE VERSIONS AND INTERPRETIVE CRITERION
These General Booking Conditions are drawn up in Italian and may also be made available in German and English for informational and courtesy purposes for foreign Guests. In the event of any discrepancy, conflict or imperfect correspondence between the Italian version and the translated versions, the Italian version shall prevail, it being understood that, in any case, in relations with the Guest, Art. 35, paragraph 2, of the Consumer Code shall apply and therefore, in the event of doubt as to the meaning of a clause, the interpretation most favourable to the Guest shall prevail.