Questions and answers

Payment

• How do I pay for my reservation?

  You can pay for your reservation directly online by using a Visa or Mastercard credit/debit card. The payment of the whole amount is required.

• Why am I unable to make the payment?

  If you are unable to access the payment portal, we recommend that you try changing browser or device. If your payment was declined, we recommend that you check the security settings (secure code) and limit (plafond) of your credit card by contacting your bank.

• I paid but did not receive the booking confirmation. Why?

  If you have not received a booking confirmation, please make sure that the payment was successful and check the spam folder of your email. If you need assistance, please email us at camping@marinadivenezia.it.

• How can I settle the balance of my stay?

  You can settle the balance of your stay at the cash office from 8 a.m. to 12 p.m. and from 4 p.m. to 7 p.m. by Visa, Mastercard and Maestro credit/debit card or in cash up to € 4999.99.

• When can I settle the balance of my stay?

  Your bill can be settled the evening before or on the day of your departure. At the time of payment, you must present your digital camping pass and hand in all your wristbands and car pass. Once you have handed in your wristbands, you will no longer be able to access the AquaMarina Park.